At 404 Bakery, we offer a variety of delivery options to meet your needs. For customers in London, we provide a professional door-to-door delivery service where our drivers will carefully hand over your cake directly to you or a trusted person, ensuring that your cake arrives in perfect condition. We offer two delivery time slots, from 1-6pm and 6-9pm, and the delivery fee will be calculated during checkout after you enter your address.

Alternatively, you can pick up your order from our Dalston store at no additional delivery fee. More information can be found on our "Store" page.

For customers outside of London, we are partnering with DPD to offer nationwide delivery service across the UK mainland (only applicable to item "(Nationwide Delivery) Gâteau au Chocolat"). For more details, please go to the "Nationwide Delivery" page.

We deliver to both residential and commercial addresses in London. Our delivery charges are determined based on the distance from our store in Dalston E8 and will be calculated automatically during the checkout process. You can choose from two delivery timeslots: 1pm to 6pm or 6pm to 9pm. Our delivery service is available 7 days a week, including Sundays.

For customers outside of London, we are partnering with DPD to offer nationwide delivery service across the UK mainland (only applicable to item "(Nationwide Delivery) Gâteau au Chocolat"). For more details, please go to the "Nationwide Delivery" page.

For door-to-door London delivery, we offer delivery timeslots between 1pm-6pm or 6pm-9pm, and please choose your preferred timeslot when adding a cake to your cart. To ensure smooth delivery, kindly ensure that someone is available to collect the cake with your order details (name and phone number). If you are not available, you may provide a safe place for the courier to leave your cake, or nominate a neighbour who is willing to accept on your behalf. Most of our cakes can stay at room temperature for at least 1-2 hours indoors.

For DPD nationwide delivery, the timeslot is fixed to be 7am-7pm by DPD. However, DPD will provide an one-hour delivery timeslot notification via text or email on the delivery date, ensuring you don't have to wait around all day. For more details, please go to the "Nationwide Delivery" page.

Our store is located in Dalston, open 7 days a week from 10am to 9pm. Please select a pickup time slot when adding your cake to the cart. Currently no walk-in purchase is available, so please order online before you come and collect your cake. You can find more information about our store, including our address and ways to get there on the "Store" page of our website.

Our store is open every day of the year, including public holidays, so you can always order online and pick up your cake in-store at your convenience.

For London deliveries, simply check the delivery calendar on each product page to make sure we're available on the day you need us. Please note that while our drivers do deliver on Sundays, we may not be able to offer delivery on certain bank holidays. If it is an important date to you but you cannot select it, Whatsapp us at 07939089615 and we will try our best to cater your needs.

For DPD nationwide delivery, currently only Mon-Fri are available excluding bank holidays. However we may have special arrangements for Christmas so please stay tuned for our updates!

For London door-to-door delivery, we currently offer FREE delivery or £10 off delivery charge (based on address) for orders over £75. Many of our cakes keep well, especially our Gâteau au Chocolat. Cake pick up from our store in Dalston doesn't have any additional charge.

For DPD nationwide delivery, we are also offering a limited-time delivery offer. For a single order, you can enjoy a reduced delivery fee of just £4.95. If you order £60 or more (that is, two or more Gâteau au Chocolat), you are entitled to FREE delivery.

Thank you for your interest in our cakes. Each order can only have one delivery method, date, and address. If you would like to order cakes to be delivered on different dates or to multiple addresses, we kindly ask that you place separate orders through our website. Apologies for any inconvenience caused and thank you for your understanding.

While DPD has a very high success rate for delivery according to their official claim, we are sorry we cannot be held responsible for any delivery delays caused by DPD. We therefore recommend choosing a date one day in advance of your desired serving date to account for any unforeseen delays. Our Gâteau au Chocolat can be stored at room temperature for at least 48 hours or refrigerated for 5-7 days. We are also using DPD Next Day delivery service to keep it fresh. So if you receive the cake one day earlier, you can savor its taste without compromising its quality.

We have tested multiple times and the cake has never been broken. If, however, your cake arrives broken and inedible, please contact us immediately, and we will promptly resolve the issue for you.